Orders
Turn every customer order into a clear supply and delivery plan.
Move from quote to order, check availability on the sales order, link short lines to purchase or manufacturing work and carry the order through fulfillment, shipment, or return.
What it helps you do
What your team can do in Olonka.
Check each line before committing
See availability for the product, quantity and location behind a quote or sales order line.
Keep shortages tied to demand
Create buy-to-order or make-to-order work from the customer line that needs it.
Follow the order through delivery
Track receiving, picking, packing, shipment and returns without losing the source order.
Customer demand
Move from quote to confirmed order, then plan how to supply it.
A quote keeps the customer, requested products, quantities, prices and dates together. After it becomes a sales order, availability on each line shows what can be supplied and what is short.
- Prepare a quote, then carry the accepted lines into a sales order.
- Check available and expected quantity on each sales order line.
- Keep delivery dates and fulfillment status visible while the order moves forward.
Supply work
Create the purchase or production work a short line needs.
When stock cannot cover a line, create linked supply work instead of entering the same requirement again. The customer demand remains visible while the purchase or manufacturing order progresses.
- Use buy-to-order when a supplier will provide the required item.
- Use make-to-order when your team will produce the required item.
- Partially receive a purchase order and keep the remaining quantity open.
Delivery + returns
Keep the final warehouse work attached to the order.
Pick the required stock, pack the shipment and record dispatch against the customer order. If goods come back, use a customer return; if purchased goods go back to a vendor, use a supplier return.
- Create fulfillment work for the quantities ready to leave.
- Pick, pack and ship with the customer order as the source.
- Record customer and supplier returns with the stock movement they create.
Order workflow
From customer request to completed delivery.
Demand, supply, inventory and fulfillment stay connected to the same order lines.
Quote the request
Add the customer, products, quantities, prices and requested delivery date.
Confirm with availability in view
See which lines can be supplied and which need purchase or manufacturing work.
Cover the short lines
Create linked buy-to-order or make-to-order work and follow its expected supply.
Fulfill or return
Pick, pack, ship and record any later customer or supplier return.
Start with one customer order
Keep the promise, shortage, supply and shipment connected.
Enter the next order, review availability by line and create the work needed to deliver it.